(blank title)
Application 2279/MAS/1997 published 2006-06-09, filed 1997-10-14
A Multimedia Telecommunications Call Centre provides integrated video, audio, data and telephony functionality, together with connectivity to the Internet, ISCN, PSTN, and other wide-area networks. The Call Centre comprises a Local Area Network (22) having a Gateway (36) and a Gatekeeper (40). Incoming multimedia calls are received by the Gateway (36) and are pennitted onto the network under control of the Gatekeeper (40). Communications between the Gateway (36) and the Gatekeeper (40) preferably take place across the network and comply with the ITU H.323 standard protocol. Communications between the Gatekeeper (40) and the Call Manager preferably take place across the network and comply with the European Computer Manufacturers Association CST A standard protocol.
Applicant
BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY
81, NEWGATE STREET, LONDON, ECIA 7AJ, ENGLAND., GREAT BRITAIN.
Inventor
International Info
Classification: H04 M 03/50
Publication Number:
Priority Information
9621524 GREAT BRITAIN. 1996-10-16