A METHOD AND A SYSTEM FOR DISTRIBUTING CALLS IN A COMMUNICATION SYSTEM.

Application IN/PCT/2000/440/CHE published 2006-08-11, filed 2000-09-26
A call distribution system, suitable for use in a network supporting a telemarketing call centre, maintains call counts at a global data server and at a number of transaction servers which are connected in common to the global data server. A choice is made of either the global count or the local count to be used in addressing a distribution map which determines the destination for a particular call. The distribution map may be a minimum error map which minimises the deviation from a planned distribution ratio wherever a call sequence is terminated.

Applicant

BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY,
81 Newgate Street London EC1A 7AJ,, GREAT BRITAIN.

Inventor

International Info

Classification: H04M 3/523
Publication Number:

Priority Information

98302501.6 EUROPE 1998-03-31
9806919.8 . GREAT BRITAIN . 1998-03-31