RESOURCE SELECTION BASED ON SKILLS AND AVAILABILITY IN A TELECOMMUNICATIONS SYSTEM
Application 1343/CHE/2005 published 2007-09-28, filed 2005-09-21
A method is disclosed that enables a user to determine which resources are both skills-qualified and available to perform a specified task, without some of the costs, disadvantages, and limitations of techniques in the prior art. The illustrative embodiment of the present invention is based on the recognition that the consideration of various conditions of availability, in addition to the consideration of the skills present, affects the outcome of identifying the resources that can and will perform a task. In other words, the illustrative embodiment of the present invention enables a user to determine which resources can perform one or more tasks, based on the criteria of: (i) a skills requirement, (ii) a geographic requirement, and (Hi) a time requirement.
Applicant
1)AVAYA TECHNOLOGY CORP
:211 MOUNT AIRY ROAD BASKING RIDGE NEW JERSEY 07920 U.S.A.
Inventor
1)BROTMAN, LYNNE, SHAPIRO 2)KHAN, ANJUM 3)SAMMON, MICHAEL, J 4)SELIGMANN,DOREE, DUNCAN
International Info
Classification: G06F 9/46
Priority Information
10/947,046 U.S.A. 2004-09-22